Information Technology Support Assistant
Based in: Colombo 05
Role Type: Full-time
---> Technical Support:
- - Provide first-level IT support for hotel staff and guests, troubleshooting hardware, software, and network-related issues.
- - Ensure prompt resolution of IT incidents to minimize downtime and maintain operational efficiency.
---> System & Network Management:
- - Assist in managing hotel IT infrastructure, including networks, servers, and workstations.
- - Support the implementation and maintenance of cybersecurity measures to safeguard sensitive data.
---> IT Asset & Software Management:
- - Maintain an updated inventory of IT equipment and software, ensuring proper licensing and compliance.
- - Assist in software installations, updates, and configurations as required.
---> User Training & Support:
- - Provide training and technical assistance to staff on IT systems, ensuring optimal usage and security awareness.
- - Develop user-friendly guides and documentation for common IT procedures.
---> Collaboration & Reporting:
- - Work closely with the operations, concierge, and administrative teams to align IT support with business needs.
- - Prepare regular reports on IT issues, system performance, and improvement recommendations.
ABOUT YOU
Junior IT Support Associate:
- - Minimum 1–3 years of experience in IT support or customer service.
- - Familiarity with networking, troubleshooting, and basic cybersecurity practices.
- - Strong interpersonal and organizational skills, with attention to detail.
- - Willingness to learn and adapt to high-end IT requirements.
- - Basic knowledge of IT ticketing systems and asset management tools (preferred).
OUR BENEFITS
- - Competitive salary package based on experience and role.
- - Professional development opportunities and world-class training in luxury hospitality IT.
- - Exposure to cutting-edge technology solutions in a high-end environment.
- - The chance to contribute to Sri Lanka’s most exclusive luxury brand.
Interviews will occur in parallel; please apply now.
Send your CV to careers@aviyana.lk
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