Specialist Senior Executive – Learning and Development
Job profile
- -Develop comprehensive training programs focused on enhancing communication skills, including verbal and written communication, active listening, conflict resolution, and presentation skills.
- - Create and implement behavioural training modules aimed at improving interpersonal skills, emotional intelligence, assertiveness, resilience, and teamwork.
- - Collaborate with trainers and subject matter experts (both in-house and external) to organize and facilitate training sessions.
- - Support the development and updating of training materials and resources.
- - Ensure training content aligns with learning objectives and is engaging and effective.
- - Coordinate internal and external training sessions, including venue management, scheduling, and Arrangements (when applicable).
- - Facilitate engaging and interactive training sessions using a variety of methodologies such as workshops, role-playing exercises, simulations, case studies, and e-learning platforms.
- - Adapt training techniques to meet the diverse learning styles and needs of participants, ensuring a positive and impactful learning experience.
- - Conduct thorough needs assessments and skill gap analyses to identify training needs within different departments and levels of the organization.
- - Evaluate the effectiveness of training programs through participant feedback, performance metrics, and post-training assessments. Continuously refine and improve training content and delivery based on feedback and outcomes.
- - Evaluate, select, and manage relevant vendors and tools for learning and development programs and initiatives (where appropriate).
- - Collaborate closely with HR business partners, department heads, and other stakeholders to align training initiatives with organizational goals and strategic objectives.
- - Provide individual coaching and consultation to employees seeking to improve specific communication or behavioural skills, offering personalized development plans and constructive feedback.
- - Manage calendar invitations, participant communication, and pre-training logistics.
- - Assist in gathering and analysing feedback from training sessions.
- - Maintain accurate records of training activities, including attendance, evaluations, and outcomes.
- - Prepare comprehensive reports and presentations for management to demonstrate the impact and effectiveness of training initiatives on employee performance and organizational success.
Person profile
- - Holds an Bachelor’s degree in a relevant field from a recognized institution/university.
- - Proven experience (3 years) as a communication trainer, behavioural trainer, or similar role, with a strong track record of designing and delivering successful training programs.
- - Certifications in Training and Development is an added advantage
- - Expertise in communication strategies, behavioural theories, adult learning principles, and training evaluation methods.
- - Excellent facilitation, presentation, and interpersonal skills with the ability to engage and inspire diverse audiences.
- - Proficiency in MS Office Suite, learning management systems (LMS), and other training delivery platforms.
- - Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously.
- - Ability to thrive in a fast-paced, collaborative environment with a commitment to continuous learning and professional development.
Preferred:
- - Basic instructional design knowledge and familiarity with relevant tools of Exposure to the BPO/KPO industry
Work Week: Monday to Friday
Shift: 8.00am to 5.00pm IST / SLST
(may require occasional adjustments to start and end times to meet client needs/deliverables)
Other Features: Full-time
US calendar applicable
Please send us your CV to careers@healthreconconnect.com with the subject line “Specialist / Senior Executive - Learning and Development (Trainer)”
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